How to place an order

Frequently Asked Questions
about Our Embroidery Process

Customers often ask, "How do I place my order?" and "What is the process & policy?" This page will answer those questions for you.

First and foremost, your satisfaction is our goal. We do everything within our power to make sure you are 100% pleased with your order with us. However, keep in mind that once your items are embroidered, they cannot be returned or refunded. We need you to confirm all the information and make sure your sizes are correct for your order. Most importantly, make sure the proof is exactly what you want before you approve it and before we send your order to production.

To further assist in customer satisfaction, we offer:

1. Purchase blank samples for sizing and for seeing/feeling the garment. The price we charge for blank samples is our 6 piece pricing and they are not refundable. Should you place an order with us, send those samples back and we will include them in your order and embroider them for free. 

2. The option to buy just 1 piece to test our work/quality, shirt & size. You would pay the 1 piece pricing. Turnaround time can be a bit longer for individual items.

3. We offer assistance in getting additional information on our items before you order to be sure your item is what you want.

Be sure to take advantage of our services to guarantee your order is perfect! Email us at orders@stitchescolusa.com for more information.

Here is our step-by-step ordering procedure:

Step 1. Sending Us Your Order:

The best way to place your order is by browsing our online apparel catalogs, and emailing us at orders@stitchescolusa.com. If you have your order written in a document or on a worksheet, you can email it to us. Please send along your logo as well. If you don't have a logo, contact us to discover your options or specify your text. Be sure to be specific in what you would like, including thread color, text style, etc.

ARTWORK: Our preferred format for your artwork is eps, however, we also accept pdf, jpg, gif, bmp, tif, and other forms as well. We've also worked off scanned business cards and letterheads, and clear photographs of previous embroidered work, although keep in mind the better the artwork the better the final product.

If you would rather call us with your order, that is fine too. Our phone number is (530) 701-3533.

Step 2. Confirming Your Order:

If you will receive a quote with mockups within 24-72 hours. Your timely response is important so as not to delay your order.

IMPORTANT: Please look over your invoice carefully to be sure we have everything correct, including shipping/billing and product type, sizes, and color etc. Should you approve an incorrect invoice, Stitches Embroidery and Customs cannot be held responsible.

Step 3. Approve Your Logo Proof

We send you an email proof of your embroidered logo for approval within 3-4 business days of order confirmation. Your card is billed once you have approved the proof and your order is scheduled for production.

Step 4. Order Scheduled for Production

Once your logo is approved, we schedule your order for production. This can be anywhere between 7-14 days after logo approval. Email us at orders@stitchescolusa.com for current turnaround times.

Step 5. Order Ready/Shipped! 

When your order is complete and ready to ship, we email you with a notification of pickup, or the UPS tracking number.

Remember, prompt turnaround depends a great deal on how quickly you get back to us on changes & approval of the artwork. Once your items have been embroidered, there are no refunds, exchanges, or returns.

We hope you are happy with our services, quality, and savings here at Stitches Embroidery and Customs!