FAQ
Frequently Asked Questions
about our Embroidery Process
Q: Do your products run true to size?
A: Every style varies. It is crucial to refer to the sizing chart listed with each item to determine the correct size. The measurements listed are of the garment you wish to purchase laying flat on a table (NOT YOU). We suggest finding a comparable garment you own and measuring it similarly to determine your size. If you have any questions, please contact us at (530) 701-3533 or orders@stitchescolusa.com. We are here to ensure you are happy with your purchase and that the item fits correctly.
Q: Can I combine items to reach your quantity discounts?
A: Yes, you can combine most embroidered apparel, but the design and thread colors must be identical across all pieces to receive quantity price breaks. This applies to our caps as well. Please email us at orders@stitchescolusa.com with the styles you are interested in for more details. Note: CAPS and IMPRINTED ITEMS CANNOT BE COMBINED.
Q: Do you ship internationally?
A: Currently, we do not ship internationally but we do ship to APO and FPO addresses.
Q: What type of file format should I send my logo in?
A: We prefer EPS, or DST formats for artwork, but we also accept pdf, jpg, gif, bmp, tif, and other formats. We can work off scanned business cards and letterheads, though the quality of the artwork affects the final product.
Q: How many thread colors can I use without an extra charge?
A: You can use up to 15 thread colors without any additional charge.
Q: What are your setup fees?
A: We have a flat rate setup fee for logos:
- General size 3"x3" (e.g., left chest) $35.00
- Full Back/Front 10"x10" $75.00
- Converting JPEG, PNG, etc., to vector art $35.00
For larger logos, please contact us for a quote. This fee is for unlimited lifetime use of your logo, with minor edits included at no extra charge.
Q: Do you provide a proof of the logo so I can see it before you embroider my items?
A: Yes, we provide a 3-D image of your logo unless it is provided in a digitized format. Within 3-5 days of order placement, we provide a proof for your review. You can make any changes at this time without additional charges.
Q: What are your shipping fees and what service do you use?
A: We charge exactly what UPS charges us, with no hidden handling fees. On orders of 144 or more items, we offer free shipping anywhere in the continental U.S. (For one address, this offer does not include APO/FPO addresses).
Q: Does your pricing on apparel include embroidery?
A: Yes, all prices include custom embroidered logo. We charge more than our normally posted prices for designs that are over 10,000 stitches for left chest and 10,000 stitches for caps. Please email us your logo for confirmation of the stitch count.
Q: Do you embroider on the sleeve, back yoke, or back of hats?
A: Yes, we do! The cost depends on the detail of the logo. Please email orders@stitchescolusa.com, or call/text us at (530) 701-3533 for a quote.
Q: What is your turnaround time?
A: We aim to ship your order within 10-14 days, but this can vary during busy seasons. Please contact us if you have a specific deadline, and we will do our best to accommodate.
Q: Do you do rush orders and what is the charge?
A: Yes, we offer rush orders with a $100 charge for a 5-business-day turnaround.
Q: What is my minimum order requirement?
A: There are no minimums for most items. However, for orders less than 6, the turnaround time may be longer.
Q: What are your terms and payment options?
A: We accept Visa, MasterCard, Discover, and AmEx, as well as checks, cash or money orders. Full payment is required after artwork approval, and rush orders must be paid in full at the time of order placement. Checks or money orders must be received and cleared before processing your order.
Q: Do you accept purchase orders?
A: We do not accept purchase orders. However, you can send a company check, and we will process your order once it is cleared by our bank.
Q: What is the cost to add a personal name?
A: It costs $10.00 to add a name, $13.00 for two lines of text, and $15.00 for three lines. There is a maximum of 18 characters per line, including commas and spaces. A maximum of three lines is allowed.
Q: What is your return policy?
A: Once your garment is embroidered, the sale is final.
Q: Once I place my order, can I change it?
A: Unfortunately, no. Once you confirm your order, it cannot be revised. Adding to an existing order will be treated as a new order. Cancellations are subject to a restocking fee of 20% or a minimum of $50.00.